@book{173632,
	author = {Ishikawa, Kaoru and Cárdenas, Margarita, tr.},
	title = {¿Qué es el control total de calidad? : la modalidad japonesa  /},
	publisher = { Norma,},
	year = {1986},
	address = {Colombia  :},
	note = {Título original: What is total quality control? The japanese way}
}