@book{82912,
	author = {Fea Guglielmetti, Ugo.},
	title = {Competitividad es calidad total :},
	publisher = {Ediciones Alfaomega,},
	year = {1995.},
	series = {Creación y desarrollo empresarial ;},
	address = {Columbia :},
	edition = {2a.ed.}
}