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  <titleInfo>
    <title>Calidad y servicio</title>
    <subTitle>conceptos y herramientas</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Vargas Quiñones, Martha Elena.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  <name type="personal">
    <namePart>Aldana de Vega, Luzángela.</namePart>
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  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">co</placeTerm>
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    <place>
      <placeTerm type="text">Bogotá, Col</placeTerm>
    </place>
    <publisher>Universidad de la Sabana</publisher>
    <dateIssued>2007</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">spa</languageTerm>
  </language>
  <physicalDescription>
    <extent>x, 152 p. : gráfs.</extent>
  </physicalDescription>
  <note type="statement of responsibility">/por Martha Elena Vargas Quiñones y Luzángela Aldana de Vega</note>
  <subject>
    <topic>Calidad</topic>
    <topic>Control de la</topic>
  </subject>
  <subject>
    <topic>Industria</topic>
    <topic>Administración</topic>
  </subject>
  <subject>
    <topic>Industrias manufactureras</topic>
  </subject>
  <classification authority="ddc">658.562 V42</classification>
  <identifier type="isbn">9586484602</identifier>
  <identifier type="lccn">95509</identifier>
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